n very simple terms a good Care Management should improve the care provided to service users. It is designed to do this by helping healthcare staff work more efficiently, effectively and easily.

However, how does it do this? A good Care Management System will make processes more streamlined. It will present important information clearly and concisely. It will be easy to use and will simply be a one-stop system for all the service’s needs.

There are a number of Care Management Systems out there and we are not going to tell you which one is best, however, there are some must-have qualities which you should be aware of when making your decision.

• It should be a complete system. It should have everything you need to provide a good service. You shouldn’t need to have multiple systems. A complete system will contain healthcare records, but also have systems for service areas such as human resources and finance.
• It must be able to be used for analysis. It should be able to easily collect data and produce reports.

Flexibility

It’s key that any good Care Management System should be flexible, adaptable, and have the ability to integrate with other existing systems. It should also be adaptable to future requirements as your service develops.

Accessibility

The ability to access the Care Management Software from a number of different devices is paramount to the success and usability of the system. Gone are the days where people sit at desks all day. Employees are constantly on the move. Whether that be in meetings, or on the floor delivering hands-on care. Therefore they need to be able to access the system from a number of different devices, such as laptop, tablet and mobile.

As the process of delivering care embraces the use of technology providers must, therefore, ensure the system they choose adds value to their service.